Frequently Asked Questions

General & Brand Information

1. Where is Aadhvita based?

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We are a proud homegrown Indian label rooted in the serene valleys of Dehradun. While our heart and physical store reside in Doon, we deliver our heritage weaves cross the country through our website.

2. Are your products authentic handlooms?

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Yes! Our philosophy is "weaving Indian heritage into modern grace." We work closely with authentic craftscapes to bring you genuine handloom sarees, beautifully crafted unstitched suits, and blouses that celebrate traditional Indian artistry.

Orders & Cancellations

1. Can I cancel or modify my order after placing it?

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Once an order is placed, it cannot be cancelled or modified. Since our inventory of authentic weaves is limited and processing begins immediately to ensure swift delivery, we are unable to accept cancellation requests. We encourage you to review your cart carefully before completing your purchase.

2. How do I know my order is confirmed?

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As soon as your order is successfully placed, you will receive a confirmation email and SMS containing your order details and tracking information.

Returns & Refunds

1. Do you offer returns or exchanges if I don't like the product?

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Because of the delicate nature of handloom fabrics and our commitment to providing untouched, pristine pieces to every customer, we do not offer returns or exchanges for reasons of personal preference or change of mind.

2. What if I receive a damaged or defective product?

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Your satisfaction and trust mean everything to us. In the rare event that you receive a damaged product, we offer a replacement or refund. However, this is strictly subject to the following condition:

An uncut, continuous unboxing video is mandatory. You must record a clear video starting from the opening of the sealed package to the inspection of the garment, clearly showing the defect.

● Please share this video with our support team within 48 hours of receiving the delivery. Without a valid unboxing video, we will unfortunately be unable to process any refund or replacement claims.

Shipping & Delivery

1. Where do you deliver?

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We ship pan-India! Whether you are in a bustling metro or a quiet town, we will ensure your Aadhvita package reaches you safely.

2. How long will it take for my order to reach me?

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Standard orders are typically dispatched within 1-2 business days. Depending on your location, delivery usually takes between 5 to 7 business days. You will receive a tracking link to monitor your package's journey.

Product Care & Maintenance

1. How should I care for my Aadhvita sarees and suits?.

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To preserve the rich colors and delicate threads of our handloom pieces, we highly recommend dry cleaning only. Store your sarees in breathable cotton bags, keep them away from direct sunlight, and gently refold them every few months to prevent crease tearing.

2. Will the colors look exactly like they do on the website?

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We try our best to capture the truest colors of our garments under natural light. However, slight color variations may occur due to screen resolutions, digital photography, or the natural dyeing process of handloom fabrics. This slight variance is a hallmark of authentic, handcrafted textiles.